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Well, most places will say no by default, but if you are under 10 computers, or over 500 the real answer is no. If you are under 10, you should be on what we call a break / fix plan, where you pay for a block of hours for support. If you are over 500 computers, you have to look at your business infrastructure and decide if outsourcing is still viable. Anything that falls in between these numbers is a solid, confident YES

Firstly, we provide data security and managed IT services to highly regulated industries, so our processes are already vetted by cyber insurance professionals, and industry regulators. Secondly, Every quarter by default (we can do a monthly or weekly report if a client requests it) our team runs reports for users and security permissions. We run a quarterly audit because it is easier to catch mistakes and fix them as we move along, vs waiting until a big yearly audit to catch and fix them. These audits require some action from your company, like the user report. We will provide you with a list of current active users, and you will need to verify the list to make sure no one has been let go, and we were not told to remove their access, so that we can remedy this as soon as possible.

Our platinum service puts ALL IT costs on us. You pay a service fee per device connected to your domain, and get unlimited hours, if you need to replace a PC that has died but is out of warranty, Rogers Technology LLC will replace the hardware at no extra cost. As well as Rogers Technology LLC covering all costs for licensing on Antivirus, and Web Content Filtering software. This allows you to have 100% predictable IT spending. There are no surprises because of a server hard drive decided to die, or because a PC power supply got fried from an electrical storm. The Gold Package gives you a flat rate per device connected to the domain for support, but does not offer any hardware or software (that cost remains on your business to cover) and the silver package is a break / fix solution where you buy blocks of hours and the price is fixed based on how many hours a month you pay for. If you are above 20 PCs, then Gold or Platinum usually will work out better for your business and if you are over 50 PCs, we will not offer the Silver package because it is actually cheaper to move into the Gold package at that point. We fit you into a support package that fits not only your company, but also one that fits your companies budgetary concerns as well.

Rogers Technology’s owner has worked with large banks and casinos IT departments for almost 20 years, he has modeled all levels of service to match the level of service these highly regulated industries require, yet at a cost and scalabilty to match a small and medium sized business. He has put his name on the business because he takes a personal pride in the service we offer, and will never offer sub par service because of that. With Rogers Technology LLC you get a highly scalable IT solution, as well as a friendly support team that provides a service that we are proud of.

Yes to both of these. We not only do managed services to our clients, we also offer our services for projects being done by your in house IT team. If your In House IT person has been too busy to get some of the projects off of their plate, we have temporary and project solutions to fit your needs, as well as, if you wanted to move from an in house solution to a managed solution permanently, we offer your in house team to come consult with us, taking the burden of unemployment off of your company.

Our 1 hour Guarantee is based on ITIL standards. Basically there is a standard set of best practices that large organizations follow called ITIL, part of that standard is that within one hour of you putting in a ticket we will have assigned it to a technician who will have reached out to you to initiate the process. From that point we have different levels of severity which impact the length of time we have to close the ticket. The total life of the ticket is determined by severity after the 1 hour guarantee. Should we ever fail to stand by the 1 hour Guarantee your following months billing will be reduced to reflect our failure.

Changing your level of service, up or down, is done by your request. There is no cancelation fee, but any hardware that is still under our warranty (180 days from purchase) will be your only cost to get out of contract from a platinum level. Since Gold and Silver have no built in hardware freebies, you can cancel or change at any time, but we respectfully request you give us a 30 day notice when possible, so that we can prepare any documentation to hand off to your business.

Every quarter when we run our security reports and audits, after we remedy any issues, we update our documentation which includes a network map, any pertinent information, and every account and password for your company that we manage. We give this to a key person (usually an office manager or higher) so that all of your network and security measures are in your hands. You do not have to worry about having your computers and data held hostage by your MSP.

We offer in our Platinum package a full offsite, and virtualized offsite backup solution, so that if a disaster happens, you can be up and running within a matter of hours, instead of days. Our lower tier packages offer this solution as an ala carte option. Backups running offsite in our Rogers Technology solution give you a virtual version of your servers that are backed up, which provides redundancy, and can run off of the virtual backup in a diminished capacity until the new physical servers can be put in place and then restored, keeping downtime to a minimum. It keeps you from having to have duplicate hardware sitting around running, waiting for catastrophe, but also keeps you up and running as if you did have this physical redundancy in place.

Rogers Technology has a free Network audit that we provide. We come in and work with your existing IT to perform a free third party audit. We give you the report and you can either have your current IT support handle the issues or have us do it. If you have us remediate, this would be your trial. We will never trial a Platinum Level Service, as there is too much risk in loss of hardware costs to us, but Gold and Silver can be trialed with no risk to your company for one month, or however many hours you are looking to buy. This lets you put off jumping ship until you are warm and fuzzy about the service we will provide. Give us a try with a no risk FREE IT Audit today!