Companies nowadays are heavily reliant on computer technology. However, there are still a good number of offices out there that only have the most basic of knowledge and skills–if at all–when it comes to the care and maintenance of these IT hardware and software. Sometimes, they don’t even have their own IT team. For these companies, an outsourced desktop support service should come in handy.
Although a computer issue may be resolved through the manufacturer’s customer support, you often can’t afford to wait . Having a one-on-one consultation with a professional right in the convenience of your own workplace should make it a lot faster. And because the desktop support personnel has a direct access to the actual gadget, they can make a much better diagnosis of what’s wrong with it.
Supporting Work Efficiency
For every ticketed issue, the goal of the desktop support service is to be able to resolve it in the most efficient way possible. It is their goal to provide immediate and, if possible, permanent solutions to any software or hardware issue.
Reducing IT equipment downtime leads to better worker efficiency. As your staff works with less disruptions, they can serve your clients better improving your company’s credibility.
Does Your Business Need It?
The big question now is whether or not your business needs it. Many smaller companies out there simply rely on the most basic of customer care, such as tech support via phone. Anyone who has experienced getting tech support through the phone knows how difficult and time-consuming that can be. The difference between the IT skills of the tech support agent and your staff will prevent them from communicating effectively, which can delay the resolution of even simple hardware or software problems. Each delay translates to a dip in work efficiency.
Companies without their own IT personnel would do well to hire an outfit to provide a full suite of desktop support services. This way, any issue that cannot be easily resolved by phone will be referred to IT support technicians who will resolve it onsite. Contracts for such kinds of IT support usually include performance requirements such as how soon a technician needs to attend to a reported problem.
Having a professional IT support company maintain your system is more cost-efficient in the long run. Companies like Rogers Technology Managed IT Services can provide you with this kind of service. If you want to improve the quality of your service to your clients, seriously consider asking an IT company to provide desktop support services.
Sources
The Ultimate Guide to Tech Support for Small Business, SmallBusinessComputing.com
6 Key Technologies to Improve Office Efficiency, DigitalistMagazine.com
