Some companies do not have their own IT department – and that’s OK. It could be that they are just starting up and have yet to develop a clear-cut organizational structure, or it could be that their budget does not allow them to prioritize this particular need.
Regardless of the reason, what is certain is that having access to good IT support can make or break your business. If your company isn’t sure if they’re willing to spend on IT services, try outsourcing it first. One of the more common services they can provide for you is desktop support.
What is Desktop Support
In case this is your first time considering managed IT services, you’re likely to encounter the option of having desktop support. Basically, this allows you to call for IT support in case your desktops run into problems, whether hardware or software-related.
This is essential for your operations if only for the obvious fact that you need those computers to conduct business. From sending emails to organizing meetings, having internal chats among the team and keeping in contact with your clients (as well as reaching out to potential ones)–all of these are reliant on the functionality of your desktop.
If you have a problem with your desktops, you need to have a professional IT staff to take care of it for you. Otherwise, you may lose money from failed operations, and this you cannot afford.
Benefits of Desktop Support
Even if you don’t have an internal IT team on the ready, you could at the very least work with outsourced managed IT services. This way, there is someone you can call upon in the event that you encounter these problems.
A desktop support can offer you in-office support (also known as deskside support) to cater to all types of computer failure. Just send a trouble ticket and you can leave the rest up to them. This will significantly cut back the downtime that the failed computer can present.
Professional Troubleshooting
Sometimes it’s not just one unit that is affected, but even entire departments. Especially in cases of virus infections, it not only potentially damages the software but also presents a serious security risk.
Your on-site desktop support service provider can immediately get on top of things to prevent any further damage. Securing your data is the most crucial thing, so you need immediate response at the soonest possible time.
These professionals could also look into other possible vulnerabilities in your system, and work to plug the leak, before any real damage is done. With managed IT services from agencies like Rogers Technology Managed IT Services, you can look forward to having better security in your network, and thus being more efficient and productive in your operations.
Sources:
6 Key Advantages to Using Managed Services. BizTechMagazine.com.
Benefits Vs. Risks of Outsourcing IT Services. Chron.com.
